Protecting your privacy and maintaining confidentiality in relation to your personal information is something that we take very seriously at Stanwycks. This Privacy Policy is designed to communicate how we manage your personal information, including the collection, and use and disclosure of that information, and how you can access or correct your personal information. Stanwycks is committed to protecting the privacy of its clients, customers, employees and contractors. We collect and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) privacy Act and other privacy laws. We reserve the right to amend or modify this Privacy Policy at any time. You should check our website periodically to ensure you are familiar with our current policy. In this Privacy Policy, “Stanwycks”, “we”, “us” and “our” refers to Stanwycks Pty Ltd (ABN 24 345 684 934) and any entity operating in Australia that is owned or controlled by Stanwycks Pty Ltd.

Personal Information We Collect

Stanwycks will, whenever possible, collect your personal information from you directly. Where we are unable to obtain personal information directly from you, we may request your consent, either written or verbal as appropriate, to obtain personal information from a third party. The types of personal information we collect from you will depend on the nature of our engagement with you. Our ability to provide quality services is dependent on us obtaining certain personal information, including, but not limited to:

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  • Names, job titles, contact and address details
  • Information in identification documents (for example passport or driver’s licence)
  • Tax file numbers and other government-issued identification numbers
  • Business and associated companies or entities
  • Information about your family structure, including personal information about your spouse and dependants
  • Messages, emails, voicemail and other correspondence
  • Date of birth and gender
  • Bank account details, shareholdings and details of investments
  • Details of superannuation and insurance arrangements
  • Educational qualifications, employment history, salary and referee reports
  • Visa or work permit status
  • Internet Protocol (IP) address
  • Payment details and
  • Commitments and Centrelink eligibility

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It is possible that we may collect personal information about you from other sources without your direct knowledge such as when funds are transferred from your bank account to our bank account and your bank account details are advised to us. Regardless of how we collect your personal information, Stanwycks will deal with your personal Information in accordance with this privacy policy.

‍How We Use Your Personal Information

Stanwycks collects, holds and uses your personal information for a number of purposes, including:

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  • to provide and enhance our services;
  • to respond to requests or queries;
  • to maintain contact with our clients and other contacts to keep them informed of our services, industry developments and events;
  • to verify your identity;
  • for administrative purposes, including processing payment transactions;
  • for recruitment purposes;
  • for purposes relating to employment, providing internal services or benefits to our partners and staff for matters relating to the business;
  • when engaging service providers, contractors or suppliers relating to the operation of our business;
  • to manage any conflict of interest or independence (including auditor independence) obligations or situations;
  • to meet any regulatory obligations;
  • as part of an actual (or proposed) acquisition, disposition, merger or de-merger of a business or entering into an alliance, joint venture or referral arrangement;
  • to develop our expertise and know how, for benchmarking purposes, analytics, quality assurance and thought leadership, and other purposes related to our business;
  • if you are a supplier or contractor to Stanwycks, to contact you for business purposes and to manage our relationship with you or your organization; and
  • for other purposes as described in this Privacy Policy.

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As part of a client engagement, if you are a customer, an employee, a contractor or supplier of services to one of our clients, then we may collect, use and disclose your personal information as part of providing services to that client.

Disclosure of Personal Information

We are committed to safeguarding your privacy. We will not disclose your personal information, unless:

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  • the use or disclosure is permitted by this policy;
  • we believe it is necessary to provide you with a product or service which you have requested (or, in case of a partner, employee or contractor of Stanwycks, it is necessary for maintaining or related to your role at Stanwycks);
  • you give your consent;
  • some or all, of the assets or operations of Stanwycks are or may be transferred to another party as part of the sale of some or all of Stanwycks business; and
  • such disclosure is otherwise required or permitted by law, regulations, rules or professional standards.

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Stanwycks uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations (including internal business requirements, such as recruitment and human capital requirements). We may provide your information to trusted third party service providers, who, assist us with recruiting, auditing, accounting, bookkeeping, legal issues, business consulting, banking, payment, debt collection, data processing, data analysis, audit insurance, financial services, website, IT support, software and technology services.

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We use Cloud Based Software in connection with the provision of some services, so it is possible that your information may be viewed by our service providers here and overseas. This includes but is not limited to our overseas contractors and service providers such as Xero, MYOB, and Backoffis Pty Ltd.

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When you provide personal information to us, you consent to the disclosure of your information outside Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will however take reasonable steps to ensure that any overseas recipient deals with your personal information in a way that is consistent with Australian Privacy Principles (APPs) including by agreeing to comply with the terms of this policy.

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For research and promotional purpose, we may also share non-personal, de-identified and aggregated information. Except as set out in this policy, we do not sell or trade personal information with third parties.

‍Security of Your Personal Information

Stanwycks is committed to the protection of your personal information, whether stored electronically or on file, and takes all reasonable precautions to protect it from unauthorized disclosure, access or modification. We incorporate a number of systems and procedures to ensure your personal information remains secure, including the following:

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  • controlled electronically secure premises;
  • industry standard encryption to secure access to electronic files;
  • firewalls to protect electronic information;
  • virus protection software which is updated regularly
  • onsite servers;
  • the use of secure links and folders for the transfer of sensitive documents between ourselves, our clients and other external parties;
  • training of all personal regarding the protection of client personal information in keeping with the Privacy Act;
  • the use of passwords for access to our network
  • security shredding bins for the disposal of written information

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Stanwycks will correspond with you by email if you indicate that this is appropriate and acceptable to you. In providing this direction you acknowledge also that the internet is not a secure environment and that the transmission of personal information over the internet is at your own risk and cannot be guaranteed by Stanwycks.

‍Accessing and Amending Your Personal Information

We encourage you to always communicate with us immediately, there is a need to access or update your personal information.

You can at any time request access to your personal information or request that we update your personal information by contacting us on 03 9626 9999, by written communication or by emailing us at hello@stanwycks.com.au.

You may access your own personal information.

We will correct your information upon receiving details of the change in your circumstances or of any errors in the information we hold.

We can decline requests for access to personal information in certain circumstances under the APPs. If we do so, we will notify you in writing of our reasons.

‍Complaints Regarding Breaches of Privacy

If at any time you believe Stanwycks to be in breach of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in the Privacy Act, we encourage you to contact us on 03 9626 9999 or to lodge a complaint in writing addressed as follows:

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The Practice Manager

Stanwycks

Level 7, IBM Tower

60 City Rd, Southbank Vic 3006

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We take all complaints seriously and will respond to you within a reasonable, period of time, unless we consider your complaint to be frivolous or vexatious or if we are unable to identify your identity.

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Our Liability is limited by a scheme approved under Professional Standards Legislation.